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View categorized listing of all common frequently asked questions.

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12 Jan 2012 11:48 AMHi, I ordered 30 mil about 3 days ago. Live chat i

hi,
thanks for your order from us. our live chat is closed in two situations. one is dinner time, the other time of change duty. if you can't conact us in live chat, you can send email to maggie@gogoer.com. and we will contact you immediately once your order is ready. your patience will be apprecited. thanks

12 Jan 2012 10:25 AMI am still waiting for my order of 1.5 million dou

hi,
thanks for your order from us. we are sorry for not finish your order in time. it is around the festival of new year. many our game gols suppliers are on holiday. so it ia a little hard to get your order prepared well soon. but our guy is always working on your order. we promise that we will finish your order. your understanding will be apprecited. we hope you can close the dispute in the paypal. thanks

10 Jan 2012 09:04 AMHi,

I ordered 700m four days ago an

hi,
thanks for your order from us. i think you'd better contact us in the live chat. it is easier for you to get your mesos. thanks

29 Dec 2011 12:16 PMhow long is the wait for runescape gold?

please contact our guy in the live chat. thanks

08 Dec 2011 12:50 PMHi, i ordered 49.5m around 31 hours ago and still

hi,
we are sorry for keeping you waiting so long. you said that our live chat isn't working. i need to explain this to you. in fact, our guys works by turns. so the live chat will be closed about 2 hours when they change the duty. you can come to the live chat later when you find it closed.

30 Nov 2011 16:58 PMcela fait 15 jours que j'ai commandé

Salut,
Je suis désolé pour nos gars ne vous informer quand ils préparé l'or bien. il ya tant d'ordres. Je pense qu'ils pourraient manqué votre commande. vous pouvez venir à notre chat en direct lorsque vous ne recevez pas votre commande à temps.

29 Nov 2011 01:47 AMi have been waiting for 1 month and 8 days for my

hi,
usually, we will refund you in 24 hours after getting your refund inquiry. and you can contact us if your refund isn't dealed with on time. by the way, please log on your paypal account to check it in order to confirm the refund process done.

29 Nov 2011 01:45 AMi have been waiting for 1 month and 8 day`s. why d

hi,
i have checked your order. it has been 45 days since you placed the order when we get your refund inquiry. according to the paypal policy, we have no access to refund once the order is ver 45 days. the only way of resolve this problem is that we will try our best to finish your order and make up for you. your understanding will be apprecited. thanks

22 Nov 2011 11:22 AMi am in game

hi,
th

hi,
please reply our email or come to our live chat as soon as possible when receive this kind of letter. it is easier for us to communicate and finish your order.

10 Sep 2011 00:52 AMHallo ich habe für das spiel World of Warcraf

sorry for keeping you waiting so long. i think our guy may miss your order. you can go to our live chat and check your order. our liver chat is online 24 hours everyday.

02 Aug 2011 02:41 AMHi,
I ordered some wow gold but I haven

hi,
thanks for your order from us. you should go to our live chat after you place the order. it is the best time for you to get the gold.

27 May 2008 01:57 AMI have asked to recover my gogoer account password

Dear David,

Thanks for your question firstly!^^

You said you have recovered your account password,now you can't login in your account?am I right?

In this case,you can click "Lost Password?"beside the "Register" at our homepage of www.gogoer.com.From this way ,it can find your password back.

Wish you ave a good time on Gogoer!^^

15 May 2008 13:12 PMGoGoer:

I have purchased Meso/Gold

Dear Customers:
Sorry for the inactive behavior from the Customer Service Center of our website in recent
two days, which was caused by a heavy earthquake
happened in China at 14:26pm on May 12th. We
sincerely beg your pardon on any delay of your order delivery or getting no response from our side when you send an email to us or ask for help on live chat because of this accident. But fortunately, along with the earthquake passed gradualy, every work at our end get back to the track as usual. We are again able to handle your enquiry on the status of your orders at any time you request. We never stop collecting the goods for you, we will deliver you as soon as possible.
Your understanding on this point are very appreciated!
Thanks for your patience!^^

04 Apr 2008 12:43 PMHow can I check the progress of my Power Levelling

Dear Customer:

Thanks for your question!
If u want to check your PowerLeveling Status,you can ask our personnel on LIVE-CHAT or send EMAIL to us.
But plz trust us that we are the most loyal,and never take your anything away!As far as your account is ready ,we will notice you politely!Thanks for your patient!

03 Apr 2008 09:05 AMHow do I place a power leveling order?

Gogoer offers both customized and pre-configured power leveling products and services for a variety of popular MMORPG games.

For the game selected, you will be shown a list of available power leveling products. You will also be asked to select the server you are playing on and if needed the class of your game character. If customized products are available, you will be presented with an additional menu of selection choices. After you"ve made your selection, a customized quote will be generated in terms of time and cost needed to complete the service. You may then choose to add the customized quote to your shopping cart and proceed to checkout, or you may choose to start over with a new quote. In order to avoid potential confusions, there is a limit of one custom quote leveling purchase per order. If you have added a custom leveling quote to your shopping cart, adding a subsequent custom quote to your cart will replace the previous quote.

In addition to the customized quote, there may also be pre-configured products and services for the game you have selected. These will be displayed to you after you have made your selections.

During checkout, you will be asked to provide the login details of your game account as well as a time which you would like us to start with your leveling service. It is important that you provide us with correct login information, as well as valid contact information so as to prevent unnecessary delays in processing your order.
Please contact one of our helpful customer service representatives via email or live chat if you have any additional questions.