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Latest Knowledgebase Articles
26 May 2008 10:57 AMI have asked to recover my gogoer account password
Dear David,
Thanks for your question firstly!^^
You said you have recovered your account password,now you can't login in your account?am I right?
In this case,you can click "Lost Password?"beside the "Register" at our homepage of www.gogoer.com.From this way ,it can find your password back.
Wish you ave a good time on Gogoer!^^
Thanks for your question firstly!^^
You said you have recovered your account password,now you can't login in your account?am I right?
In this case,you can click "Lost Password?"beside the "Register" at our homepage of www.gogoer.com.From this way ,it can find your password back.
Wish you ave a good time on Gogoer!^^
14 May 2008 22:12 PMGoGoer:
I have purchased Meso/Gold
Dear Customers:
Sorry for the inactive behavior from the Customer Service Center of our website in recent
two days, which was caused by a heavy earthquake
happened in China at 14:26pm on May 12th. We
sincerely beg your pardon on any delay of your order delivery or getting no response from our side when you send an email to us or ask for help on live chat because of this accident. But fortunately, along with the earthquake passed gradualy, every work at our end get back to the track as usual. We are again able to handle your enquiry on the status of your orders at any time you request. We never stop collecting the goods for you, we will deliver you as soon as possible.
Your understanding on this point are very appreciated!
Thanks for your patience!^^
Sorry for the inactive behavior from the Customer Service Center of our website in recent
two days, which was caused by a heavy earthquake
happened in China at 14:26pm on May 12th. We
sincerely beg your pardon on any delay of your order delivery or getting no response from our side when you send an email to us or ask for help on live chat because of this accident. But fortunately, along with the earthquake passed gradualy, every work at our end get back to the track as usual. We are again able to handle your enquiry on the status of your orders at any time you request. We never stop collecting the goods for you, we will deliver you as soon as possible.
Your understanding on this point are very appreciated!
Thanks for your patience!^^
03 Apr 2008 20:43 PMHow can I check the progress of my Power Levelling
Dear Customer:
Thanks for your question!
If u want to check your PowerLeveling Status,you can ask our personnel on LIVE-CHAT or send EMAIL to us.
But plz trust us that we are the most loyal,and never take your anything away!As far as your account is ready ,we will notice you politely!Thanks for your patient!
Thanks for your question!
If u want to check your PowerLeveling Status,you can ask our personnel on LIVE-CHAT or send EMAIL to us.
But plz trust us that we are the most loyal,and never take your anything away!As far as your account is ready ,we will notice you politely!Thanks for your patient!
02 Apr 2008 17:05 PMHow do I place a power leveling order?
Gogoer offers both customized and pre-configured power leveling products and services for a variety of popular MMORPG games.
For the game selected, you will be shown a list of available power leveling products. You will also be asked to select the server you are playing on and if needed the class of your game character. If customized products are available, you will be presented with an additional menu of selection choices. After you"ve made your selection, a customized quote will be generated in terms of time and cost needed to complete the service. You may then choose to add the customized quote to your shopping cart and proceed to checkout, or you may choose to start over with a new quote. In order to avoid potential confusions, there is a limit of one custom quote leveling purchase per order. If you have added a custom leveling quote to your shopping cart, adding a subsequent custom quote to your cart will replace the previous quote.
In addition to the customized quote, there may also be pre-configured products and services for the game you have selected. These will be displayed to you after you have made your selections.
During checkout, you will be asked to provide the login details of your game account as well as a time which you would like us to start with your leveling service. It is important that you provide us with correct login information, as well as valid contact information so as to prevent unnecessary delays in processing your order.
Please contact one of our helpful customer service representatives via email or live chat if you have any additional questions.
For the game selected, you will be shown a list of available power leveling products. You will also be asked to select the server you are playing on and if needed the class of your game character. If customized products are available, you will be presented with an additional menu of selection choices. After you"ve made your selection, a customized quote will be generated in terms of time and cost needed to complete the service. You may then choose to add the customized quote to your shopping cart and proceed to checkout, or you may choose to start over with a new quote. In order to avoid potential confusions, there is a limit of one custom quote leveling purchase per order. If you have added a custom leveling quote to your shopping cart, adding a subsequent custom quote to your cart will replace the previous quote.
In addition to the customized quote, there may also be pre-configured products and services for the game you have selected. These will be displayed to you after you have made your selections.
During checkout, you will be asked to provide the login details of your game account as well as a time which you would like us to start with your leveling service. It is important that you provide us with correct login information, as well as valid contact information so as to prevent unnecessary delays in processing your order.
Please contact one of our helpful customer service representatives via email or live chat if you have any additional questions.
31 Mar 2008 13:50 PMWhat is a pending e-check,and why I need to wait f
A pending e-check is a type of payment option available with Paypal.
A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account.
Once the check has cleared, the money is transferred to the account of Gogoer and then delivery can take place immediately thereafter.
A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account.
Once the check has cleared, the money is transferred to the account of Gogoer and then delivery can take place immediately thereafter.
31 Mar 2008 13:48 PMHow do I verify my Paypal account?
The Paypal verification system is quite simple and easy.
Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank.
After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next.
Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited.
After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank.
After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next.
Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited.
After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
31 Mar 2008 13:46 PMWhy does the price of currency change all the time
Our prices are adjusted according to available stock and to remain competitive in the marketplace.
Additionally, our prices rise and fall to match the supply and demand of each game and server.
Additionally, our prices rise and fall to match the supply and demand of each game and server.
31 Mar 2008 11:28 AMI have ordered on the wrong server or character na
Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name.
We will make delivery according to the new instructions given.
We will make delivery according to the new instructions given.
31 Mar 2008 11:27 AMLive Help is not responding, what is wrong?
Given the nature of internet communications, network slow downs and down times are unavoidable. While we employ the most up to date technologies in providing our valuable customers with live chat support, there are a variety of factors that could cause slow or broken connections to the live chat system. These factors include:
• Type of Internet connection used
• Internet Service Provider (ISP)
• Time when you are accessing the service
If you have an issue that requires our attention and are unable to reach us via live chat, please contact one of our helpful customer service representatives via email.
• Type of Internet connection used
• Internet Service Provider (ISP)
• Time when you are accessing the service
If you have an issue that requires our attention and are unable to reach us via live chat, please contact one of our helpful customer service representatives via email.
